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    Steppes Travel is made by the people who work here. Incredible holidays are made possible because of their vast travel experience and the great enthusiasm they bring to their work.

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Booking Conditions

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Booking Conditions

Steppes Travel Booking Terms & Conditions and supplementary general information

The following booking conditions, general information and the supplementary information, form the basis of
your contract with Steppes Travel Ltd, trading as Steppes Travel, Steppes Discovery and The Traveller, ‘The
Company’, ‘we’, ‘us’, ‘our’. Steppes Travel Ltd, of 51 Castle Street, Cirencester, GL7 1QD, is registered in
England under number 03307429. By making a booking, the first named person on the booking agrees on
behalf of all persons detailed on the booking that:

  1. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
  2. He/she consents to our use of information in accordance with our Privacy Policy detailed in paragraph 10.
  3. He/she is over 18 years of age and where placing an order for services with age restrictions declares that
    he/she and all members of the party are of the appropriate age to purchase those services.
  1. Making your booking
    Please complete the booking form and forward it to The Company with a deposit of at least 20% of the total
    booking value (30% on group tours and charters). Where applicable an additional deposit payment may be
    required to cover any extra costs. Please note that if you are booking 12 weeks or less before departure then
    full payment is required at the time of booking.
    Subject to availability, The Company will confirm acceptance of your booking by issuing a confirmation invoice.
    A binding contract comes into existence between you and The Company when a Confirmation Invoice is
    despatched to you or your Travel Agent. If the Company cannot accept your booking, any payment you have
    made to The Company will be refunded. Special requests should be indicated on the Booking Form at the time
    of booking or made in writing to The Company as soon as possible. The Company will try to arrange for
    reasonable special requests to be met, but cannot guarantee that they will be, nor will failure to meet any
    special request be a breach of contract on the Company’s part.
    Many airlines now require the full names of all passengers travelling. We will, therefore, ask you at the time of
    booking to confirm the number of members in your party and to provide us with the first forename, title and
    surname of each member (as shown on each passport). The information that is completed on the booking
    form will be sent to Airlines, it is mandatory that we receive this information correctly; if not the Company
    cannot be held liable.
  2. Airlines & Other Suppliers
    Steppes Travel Ltd, act only as an agent for the airlines and suppliers of services. These suppliers provide these
    services in accordance with their own terms and conditions. Some of these terms and conditions may limit or
    exclude the supplier’s liability to you, usually in accordance with applicable International Conventions
    (available upon request), and subject to the laws of the country.
    Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your
    package holiday provided by us. For any excursion or other tours that you book, your contract will be with the
    supplier of the excursion or tour and not with us. We are not responsible for the provision of the excursion or
    tour or for anything that happens during the course of its provision.
    If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a
    suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees
    of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree
    that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have
    or may have arising out of or relating to the non-provision of the services, including any claim against us, the
    travel agent (or your credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
  3. Your responsibilities
    1. It is your responsibility to ensure that visas, passports, vaccination certificates and other health documents
      are in order before departure. Advice on health requirements may be obtained from your GP or alternatively
      please read the leaflet Advice on Health for Travellers which is available from the Dept of Health.
    2. The Company is unable to accept responsibility for any decisions, actions, losses or delays in relation to any
      failure by you to obtain or carry the correct documentation and the consequential effect it may have on the
      visit itself, except where caused by the negligence of The Company or any of its employees or agents. The
      Company will not be liable for clients missing flights as a result of late check-ins, and no refunds will be given if
      you fail to take up any component of your arrangement.
    3. If, in the reasonable opinion of The Company or of any other person in authority you or any member of
      your party behaves in such a manner as to cause or be likely to cause danger, distress or annoyance to others
      or damage to property, your (or the person’(s) concerned) arrangements may be terminated by The Company
      or the supplier concerned. In such an event, you must pay any compensation or meet any costs or expenses
      which you and/or The Company incur as a result.
    4. Travel insurance is mandatory on all of our trips. We do offer insurance, details of which are found on our
      web site. Should you choose to arrange your own insurance we will require you to let us have evidence of your
      insurance at least 8 weeks prior to departure or at the time of booking if later. We reserve the right to
      terminate your booking if you fail to obtain travel insurance cover. Particular care should be taken to ensure
      that you have adequate cover, in particular for cancellation and emergency repatriation in the event of
      medical problems.
  4. The responsibilities of the Company
    1. Please note, in comparison with more conventional locations, the destinations you choose (which may
      include very remote areas) may not achieve the level of sophistication and development that might normally
      be expected. Facilities in some areas will be found to be of a basic nature and more appropriate to the local
      culture than foreign tourists.
    2. Subject to these Booking Terms & Conditions, if we or our suppliers perform or arrange your contracted
      holiday arrangements negligently, we will pay you reasonable compensation. Please note that it is your
      responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
      We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost
      or other claim of any description if it results from:-

      1. the act(s) and/or omission(s) of the person(s) affected;
      2. the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for
        and which were unforeseeable or unavoidable; or
      3. unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which
        could not have been avoided even if all due care had been exercised; or
      4. an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.
    3. We do not exclude or limit any liability to our clients which may arise from proven negligence by any person
      employed directly by us or by our suppliers and subcontractors, servants or agents of the same whilst acting in
      the course of their employment (other than air and sea carriers performing any domestic internal or
      international carriage of whatsoever kind) in respect of death, bodily injury or illness. Such liabilities shall be
      subject to English law and all proceedings shall be within the exclusive domain of the English courts.
    4. The Company’s acceptance of liability in this clause is conditional upon you assigning to The Company all
      rights you may have against any third party in any way responsible for personal injury, illness, death, deficiency
      or difficulty in question and upon you giving your full co-operation to The Company and/or its insurers.
    5. If booking your own flights, or transportation, we strongly advise you to only book fully flexible fares, which
      can be can be cancelled or changed without charge prior to departure. If you have booked your own flight or
      transportation, the Company will not be held responsible or liable should they be cancelled, amended or you
      fail to reach the point at which the services offered by The Company commence.
    6. Force Majeure. Except where otherwise expressly stated in these Booking Terms & Conditions, The Company
      regrets it cannot accept liability or pay any compensation where the performance or prompt performance of
      its contractual obligations are prevented or affected by or you otherwise suffer any damage or loss as a result
      of ‘Force Majeure’. In these Booking Terms & Conditions, ‘Force Majeure’ means any event which The
      Company or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such
      events may include war, or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial
      dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events beyond The
      Company’s control. UK Foreign office advice against travel to an area for the above reasons will be treated as
      ‘Force Majeure’.
  5. Price Policy
    1. After a confirmation invoice has been issued, the price of your arrangements is still subject to the possibility
      of surcharges in certain limited circumstances. However, subject to the correction of errors, a surcharge will
      only be levied to reflect increases in transportation costs (including fuel and scheduled airfares), dues, taxes
      (including a change in either foreign or UK VAT), fees chargeable for services (such as landing taxes and
      embarkation or disembarkation fees at ports or airports), or adverse variations in exchange rates which have
      been used to calculate the price of your arrangements. Surcharges will be notified by a Supplementary Invoice
      sent to you (or your travel agent).
    2. The Company undertakes however, not to levy a surcharge within 10 weeks (70 days) of departure except in
      the circumstances set out in (a) above and:
    3. Even when our costs increase as set out in 5. (a) above, the Company will absorb a total equivalent to 2% of
      the cost of your confirmed arrangements (excluding insurance premiums and amendment charges). Only if the
      increased costs exceed this 2% will The Company levy a surcharge. If a surcharge made would increase the
      total price of your arrangements (excluding insurance premiums and amendment charges) by 10% or more,
      you may cancel your booking within 14 days of the date of issue of the supplementary invoice and obtain a full
      refund of all payments made to The Company, except for insurance premiums and any amendment charges
      previously incurred.
    4. he financial commitments made above by The Company in respect of the booking means that no refunds
      can be made in the event of exchange rate fluctuations or decreases in cost.
    5. Please note, changes and errors occasionally occur. You must check the price of your chosen arrangements
      at the time of booking.
  6. Amendments & Cancellation
    1. Amendments by you While the Company will make every effort to assist you if you wish to alter your
      arrangements it cannot guarantee it will be able to meet such requests. Requests for an amendment must be
      in writing and signed by the signatory of the Booking Form. In the event of an amendment all communication
      charges and other expenses and all costs and charges incurred or imposed by any of our suppliers will be
      payable by you together with an amendment fee of £50 per amendment. If you change your booking less than
      10 weeks before departure, this will be treated as a cancellation by you and a re-booking, and the normal
      cancellation charges detailed in paragraph 6 (b) below will apply.
    2. Cancellation by you
      Should you or another member of your party need to cancel your arrangements, you must tell us in writing.
      Your notice of cancellation will only be effective when it is received in writing at our offices. As we incur costs
      from the time we confirm your booking the following cancellation charges will be payable. Where the
      cancellation charge is shown as a percentage, this is calculated on the total cost payable by the person (s)
      cancelling excluding insurance premiums and amendment charges (which are non-refundable).
      Period before departure from when written notification is received by us: Cancellation charge per person
      cancelling:
      141 days or more full deposit
      85 days – 140 days 50%
      84 days or less 100% chargeNote: Certain arrangements (such as scheduled flights) could incur a cancellation charge of up to 100% of that
      part of the arrangements in addition to the charges above.
      Insurance premiums and amendment charges are non-refundable. If your cancellation falls within the
      provisions of your travel insurance policy, you may be able to make a claim which must be made direct to your
      insurance company.
  7. Amendments and Cancellations by The Company before departure.
    We take great care to provide the tour arrangements that have been confirmed, but we must retain the right
    to modify or cancel any tour, flight schedule, accommodation or arrangement. Most changes are minor.
    Occasionally we have to make a ‘significant change’. ‘Significant changes’ in these booking conditions include
    the following changes when made before departure; – a change of flight time by more than 8 hours, a change
    of international airport (except between airports serving the same city), a change of destination or a change to
    a lower official classification or standard of accommodation for the whole or a major part of the time you are
    away. Note: Any change in the identity of the carrier (s), flight timings, and/or aircraft type is deemed to be a
    minor change.
    In such circumstance, we will inform you as soon as possible. Should the change be such that it significantly
    alters the nature of the tour (as defined above), we shall give you the choice of an alternative tour or a full
    refund of all money paid. In recognition we will absorb all financial loss consequent upon cancellation. We
    shall not cancel any tour for reason of political tension or natural disaster unless specifically recommended to
    do so by the Foreign Office.
  8. Group tours and cancellations
    There may be circumstances beyond our control where the tour expert is no longer available. We will do all we
    can to find a suitable replacement, but in certain instances this may not be possible.
    The prices of group tours are based on a varying minimum number of passengers travelling. If this minimum
    number is not reached, at least 12 weeks prior to the scheduled departure date we will either cancel the tour
    and offer a refund in full, or we may propose a supplementary charge to enable said tour to operate, subject
    to passenger’s agreement.
  9. Complaints
    If you are unhappy with a service or facility provided in connection with your arrangements, you should
    address your complaint immediately to The Company’s local representative and, if relevant, to the
    management of the hotel or other supplier whose services are involved, so that The Company will have an
    opportunity to correct the matter whilst you are away.
    If the problem cannot be solved locally however, you must write to us within 28 days of your return to the UK
    giving your booking information and full details of your complaint. If you fail to follow this simple procedure
    we will have been deprived of the opportunity to investigate and rectify your complaint promptly and this may
    affect your rights under this contract.
    These Booking Terms & Conditions and any agreement to which they apply are governed in all respects by
    English law. We both agree that any dispute, claim or other matter which arises between us out of or in
    connection with your contract or booking will be dealt with by the Courts which lie within the United Kingdom.
  10. Privacy Policy
    The process of booking your holiday requires that we use the personal data you provide such as your name
    and address. In addition, we may need some sensitive personal data such as special needs or dietary
    preferences etc. This information is passed on to the airlines and hotels and any other suppliers of your travel
    arrangements on a ‘need to know’ basis. If we cannot pass this information to the relevant suppliers, we
    cannot accept your booking. In making a booking, you consent to this information being passed on to the
    relevant persons. The information may also be provided to public authorities, as required by law. You should
    also be aware that controls on data protection in many of the countries we deal with are not as strong as in
    the UK. We will however not pass your information on to any person not responsible for part of your travel
    arrangements unless required to do so by law. Full details of our data protection policy are available upon
    request.

Booking Conditions

Download the full Booking Conditions PDF document below

Why Choose Steppes?

Our knowledge and expertise sets us apart. So too our curiosity. A curiosity of the world and of you, and your passions. It is this that drives us to create a journey that is really bespoke to you.

Are you ready to discover extraordinary?


Why Steppes