Our People
  • Amy Waters snow biking Our Team

    Steppes Travel is made by the people who work here. Incredible holidays are made possible because of their vast travel experience and the great enthusiasm they bring to their work.

  • William Dalrymple Our Tour Experts

    We carefully select our experts based on their knowledge, companionship and influence, ensuring that you can travel with the most knowledgeable leaders in the field.

  • Liz Bonnin Heroes and Heroines

    the people who lead the way when it comes to those things which matter to us: exploration, the environment, women’s empowerment and education

Tamarin, Amazon, Brazil

Job Vacancies

Sales Support Administrator

The Steppes Travel Group is a specialist Tour Operator offering a wide range of interesting and inspiring holiday programmes worldwide.  Steppes Travel has been operating highly personalised holidays for over 30 years. Our itineraries are carefully constructed by our experienced, knowledgeable and extremely well-travelled staff, to ensure that our clients are looked after at all times while abroad and by highly qualified guides. We have continued to grow and develop our business and invest in our staff; by improving the office environment, developing new technology and products, plus adapting the company infrastructure and business plan.

This role is a key to growing the Steppes business and our overall success. This job description is designed to give you an understanding of what is expected of you, in this role, as well as how the position relates to the rest of the company.

We are located in a dog-friendly office in central Cirencester.

  • FULL TIME
  • CIRENCESTER, UK
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Duties and Responsibilities

General:

The primary role is to support sales staff by preparing all client documentation and help to maintain a high standard of client service. Your main responsibilities within this role consist of updating and compiling confirmation and final documents, managing flight bookings and ticketing of these but also liaising with clients and suppliers to ensure all aspects of the client’s trip have been covered.

Specific:

  • Compile confirmation and final documents for clients
  • Revise and update tour itineraries and dossiers
  • Contact overseas agents and organise payments
  • Create flight reservations, communicate with consolidators plus ticketing
  • Liaise with clients and manage client files including taking payments
  • Answer the phones and dealing with client enquiries
  • General administrative support and assistance in office including post

Individual responsibilities

  • Develop your own skills through training within the company
  • Take part in relevant information sharing
  • Help to create a supportive department that works towards sales, personal and departmental targets.

Terms/Conditions

  • Hours of work – 09:00 – 17:30 hours, Mon to Thursday, 09:00 – 17:00 Friday, and exceptionally over weekends and evenings (e.g. if working at an event).
  • Paid Holidays – 20 days (increasing after two years of continuous employment)
  • Up to two days a week working from home
  • Salary from £22,000 per annum, dependent on experience, plus great benefits
  • Travel opportunity, Pension, Private Healthcare and Travel Insurance – contributory after a six-month probationary period

Skills/Experience required

Essential

  • Ability to work without supervision and manage your own time
  • Good telephone manner and strong client service skills
  • Good written ability, with a high level of accuracy and excellent attention to detail
  • Ability to thrive in a pressurised environment, adhere to strict deadlines and effectively multi-task
  • Teamwork, interpersonal and communication skills
  • Good computer literacy, including familiarity with Microsoft Office and Google Drive
  • Strong administration and organisational skills
  • A strong team player with personality, knowledge and commitment to the Steppes Travel concept of supplying high quality tailor-made holidays.

Preferred (will enhance performance in the position)

  • Experience of working within the travel industry
  • High degree of flexibility and ability to deal with change and pressure
  • Knowledge of Galileo or Amadeus
  • Have visited other countries and areas of the world

Personality traits useful in this position include:

  • Friendly, helpful manner and of a personable nature
  • Outgoing and confident
  • Positive attitude and willingness to learn

To Apply

Email a covering letter and CV to [email protected] before Friday 17th June

We look forward to hearing from you

apply now

Why Choose Steppes?

Our knowledge and expertise set us apart. So too our curiosity. It is this that drives us to create a journey that is really bespoke to you, all the while ensuring we travel and operate sustainably.

Are you ready to discover extraordinary once again?


More about Steppes

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